Improved on-time delivery as a driver for customer experience.

Improved on-time delivery as a driver for customer experience.

The Opportunity
With a core brand tenant of exceptional service, this Vitamin Retailer needed a shipping partner who could rise to the challenge. Following the success of Veho’s partnership with their sister company, the Vitamin Retailer explored a partnership with Veho, citing cost structure, operational simplicity, and consistently high performance as key factors.

The Partnership
In October of 2022, the Vitamin Retailer launched with Veho in six markets in the southeast (Atlanta, Charlotte, Orlando, Raleigh, South Florida, and Tampa). By the end of the year, their presence more than doubled to 14 markets and continued to grow in 2023 with complete inclusion in 25 total markets.

The Results
The Vitamin Retailer’s quick expansion was a direct result of Veho’s commitment to on-time delivery and high quality service. As Veho’s coverage and volume with the retailer grew, OTD improved and consistently remained above 99% from month one to month ten (99.28% average across 10 months).

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