Doorstep Pickup makes returns simple

No label. No hassle. Better customer experience.

A female Veho partner approaching a customer's doorstep to deliver a package.

Cost-efficient returns. Unparalleled customer convenience.

No labels, and most importantly, no leaving the house. Doorstep Pickup makes returns easier, delivering an unmatched customer experience while improving speed to resale.

Increased customer retention and repeat purchase rate.

Improved speed to resale.

Drive cost savings with consolidation through the Veho network.

Flexible technology to fit your existing workflows.

Doorstep Pickup improves your return on returns

80%

of customers say they prefer brands offering doorstep pickup.

60%

of customers say they will pay for doorstep pickup.

-20%

reduction in customer
attrition.

80%

of customers prefer brands offering doorstep pickups.

60%

of customers say they will pay
for doorstep pickups.

-20%

reduction in customer
attrition.

80%

of customers prefer brands offering doorstep pickups.

60%

of customers say they will pay
for doorstep pickups.

-20%

reduction in customer
attrition.

How it works

01

Customer initiates return

Customer selects the desired Doorstep Pickup date.

Woman character using phone - Illustration
Packages Illustration
02

Customer sets the items outside their door

Veho texts a 4-hour pickup window confirmation.

03

Driver partner picks up the return

No label and no trips to the post office needed.

Driver delivering package - Illustration
Warehouse Illustration
04

Merchandise is sorted and returned to the brand

Veho sorting center quickly returns merchandise for resale.

A package deliver to customer doorstep.

Veho works with existing platforms

By seamlessly integrating with industry leaders like Loop and Optoro, implementing Doorstep Pickup is easy and convenient.

loop logoloop logo
Already working with Loop? Learn more about Veho x Loop.
Ready to offer Doorstep Pickup?

Veho makes returns easy for millions

Serving over 100 million customers in over 42 markets, Veho goes where your customers are.

Existing
Coming Soon

What shippers say

“Doorstep Pickup is a great addition to our returns offering, giving our customers the convenience of not moving from home for a return at a reasonable price.”

Edgard Barilas
Founder & COO

“The data shows us that customers who use Doorstep Pickup churn at significantly lower rates.”

Joran Schaffer
Senior Operations Manager

“Doorstep Pickup is a great addition to our returns offering, giving our customers the convenience of not moving from home for a return at a reasonable price.”

Edgard Barilas
Founder & COO

“The data shows us that customers who use Doorstep Pickup churn at significantly lower rates.”

Joran Schaffer
Senior Operations Manager

What customers say

“Great experience with Veho returns! Instructions are always followed and it’s SO convenient vs. having to drop off at a store.”

“Being able to quickly schedule and someone comes to pick it up is nice and—best of all—easy. I love the experience with Veho Doorstep Pickup ”

“I’m so happy with Doorstep Pickup! It makes me smile at the convenience and time-saving this brings.”

Simplify returns with Veho Doorstep Pickup